General FAQs

Scroll

We hope you can find an answer to your question below. If not, our team are always happy to help.

Can I find out more about your services?

Please email referral.enquiries@valorumcaregroup.com or leave your details on the contact form, and someone will come back to help you.

Can I have a brochure?

You can find the brochures on each service page which you can view and download. View service pages here.

Can I speak with someone from HR?

All HR queries should be dealt with by the Service Manager where you work, or by your Line Manager.

My pay is wrong?

Please send your query to the Payroll inbox payroll@valorumcaregroup.com where you should expect a response within 2 working days.

I have an issue with my pension?

Please send your query to the Payroll inbox payroll@valorumcaregroup.com where you should expect a response within 2 working days.

Employee’s Right to Work in the UK?
As an employer, we follow all law and guidance on right to work, and we will not be able to employ anyone who is not able to produce evidence of their right to work in the UK.

At this time we are not able to offer any form of Sponsorship. Should you require further clarification, then please contact our recruitment team on info@oakleafrecruitment.com, where we are more than happy to answer any questions you may have.

I would like to apply for a job with Valorum Care Group & its brands?
You can apply to Oakleaf Recruitment who recruit on our behalf for all permanent and bank positions for health and social care staff in Valorum Care Group services across the UK.  Our vacancies are listed at https://oakleafrecruitment.com/jobs
I applied for a job but have not heard back?

We receive a high volume of applications for roles in our company.  If you have not heard from us within 5 days of applying you can assume that your application may not be taken forward.  However you can contact our recruiters on info@oakleafrecruitment.com where they aim to respond helpfully to your query within 5 working days.

What is the password for my payslip?
The password for your payslip is your employee payroll number which can be found on previous payslips.  If you still cannot access your payslip please send your query to the Payroll team on payroll@valorumcaregroup.com where you should expect a response within 2 working days.
How I do get an employment reference?
Employment references can be obtained by contacting your previous line manager directly, or by contacting the service manager where you previously worked if your previous line manager no longer works for our company.
I have a complaint?
If you have any concerns regarding our services, please contact the Registered Manager directly.  Contact details of each individual service can be found on our service location pages at: www.valorumcaregroup.com/services